RETURNS AND EXCHANGES

 

Shipping Policy

Most order are shipped via Last Mile Express within 2-3 business days of your order. Please allow 3-5 business days for delivery. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. Members orders are delivered next day. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week prior to ensure timely delivery.

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn &unsed) with the bill attached. Some Products may be final sale and are not eligible for return or exchange. Products should be returned with the original box, free of damage and postal labels. Please allow 7-10 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our Returns Form when mailing your return to the address below:

Elle Passion Beaute Professionals Pvt. Ltd.
38B, AKS Udyog Vihar,
Faridabad, 121002, HR, India

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.